Max English Update

Dear MAX English Package Customers,

This message is only for customers subscribed to the MAX English Package. If you are not subscribed to this package, please disregard this message.

Yesterday at approximately 6:00 PM, one of our main servers unexpectedly went offline, causing interruptions to the service. While investigating and working to restore it, three additional servers also experienced issues. This required a much more extensive investigation to identify the root cause and restore the system safely.

In over three years of providing this service, this is the first time we have experienced an outage of this scale. We sincerely apologize for the inconvenience. You trust us with your subscription, and we strive to provide the best possible experience without interruptions. While no server is ever 100% perfect, we are constantly improving our infrastructure to make the service as reliable as possible.

Current Status

The service is now back online, but we are still completing some repairs and optimizations.

• ✅ Live TV channels should now be working.

• ❌ Movies and Series (VOD) are temporarily unavailable while we continue restoring the remaining servers.

• ⚽ You should be able to watch the World Cup and all live channels normally.

If You Use Our Apps

IBO Lanservice / IB Lanservice Smart

1. Open the app.

2. If you receive a message that the playlist is not working, delete the current playlist.

3. Select Add Playlist.

4. Re-enter your username and password.

TiviMate Lanservice

1. Go to Settings.

2. Delete the existing playlist.

3. Select MAX English Package.

4. Re-enter your username and password.

If You Use Other IPTV Apps

If you already use our DNS with another IPTV app, please update your DNS to:

https://...

If you would like to receive the new MAX English DNS, please open a support ticket and we will provide it to you so you can continue using your preferred IPTV app.

Looking Ahead

Please don't worry if some categories, channels, or other content are still missing. Everything will gradually return to the same state it was before the outage as we complete the restoration process.

Thank you for your patience, understanding, and continued support. We truly appreciate your trust, and our team is working around the clock to ensure everything is fully restored as quickly as possible.

— The Lanservice Team